Frequently asked questions

Jewellery Care

Store your jewellery in the original packaging to avoid prolonged exposure to air and scratches.
To clean the CZ stones, use a soft bristle toothbrush and brush the stone inside out with hand soap and rinse. Once done, dry with hairdryer.
Remove jewellery before swimming and/or applying products i.e. Perfume, hairspray, lotion, etc.
We recommend customers put on jewelry last when dressing and take off first when undressing.
Jewelry must not be exposed to chlorine or salt water, as this will dull the appearance.
Avoid hard contact i.e. knocking against objects that can scratch the jewel.
We provide complimentary cleaning service for our silver jewelleries at our physical store.

Ring Guide

RING SIZE Guide

All of our ring sizes shown in our website are in HK sizing.

If you have an existing ring, measure the inner diameter of your ring by putting a ruler horizontally on top of your ring. Do ensure that your ruler is placed in the middle of your ring. Then, match it to the inner diameter guide below to find your appropriate ring size.

Shipping

SHIPPING

We deliver by GD Express Courier with a flat rate of RM10 for Peninsular Malaysia and RM16 for Sabah & Sarawak. We aim to process your order within 48 hours of working days (Saturdays & Sundays are not considered as working days). Once your order has been dispatched, you will receive a tracking number from us to track the status of your item.

You can track your item at https://www.gdexpress.com/malaysia/e-tracking

Your order should reach you within 2-4 (Peninsular Malaysia) & 7-14 (Sabah & Sarawak) working days from the dispatch day.

Please note that after we have dispatched out your order to the courier company, we will not be responsible for your parcels.

For International Shipping, Kindly contact us directly for a quote.

RETURNS & EXCHANGE POLICY

Returns

We thank you for your purchase.

Prior to shipping, all orders are carefully checked and packaged.

Kindly note that we are only able to provide exchange in limited circumstances. Exchanges are not eligible due to change of mind.

Please do contact us directly within 48 hours of receiving your order so we can resolve any issues efficiently.

Items returned for exchange must be in their original condition, unworn and in its original packaging with any related protective covers or boxes.

All returns must be shipped back to us within seven (7) days of receipt.

After receiving your return and inspecting the condition of your item, we will notified you by email when your return has been processed.

Sale items are FINAL SALE and cannot be returned or exchanged. Earrings are strictly not eligible for an exchange due to hygiene purposes.

To return an item, place the item securely in its original packaging with the proof of purchase and mail it back to us.

Note that you will be responsible for all return shipping charges. We strongly recommend that you use trackable method to mail your return.

All goods sold are NON-REFUNDABLE.

COPYRIGHT

We strictly against any action which includes posting, modifying, distributing, transmitting, reproducing, publicly display or use in any way any copyrighted material, trademarks, or other proprietary material or information belonging to any third party without obtaining the prior written consent of the owner the rights in and to such proprietary material or information. We have the rights to terminate the privileges of any user of the Website or member who infringes the copyright rights of others upon receipt of prompt notification by the copyright owner or the copyright owner’s legal agent.

PRIVACY POLICY

Effective date: August 31, 2018

Julia S Jewellery ("us", "we", or "our") operates the www.juliasjewellery.co website (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. This Privacy Policy for Julia S Jewellery is powered by PrivacyPolicies.com.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.juliasjewellery.co

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data

Julia S Jewellery uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Julia S Jewellery will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Julia S Jewellery may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Julia S Jewellery
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By visiting this page on our website: www.juliasjewellery.com/aboutus

Terms & conditions